Delete your ARKOSCOPE account

Your ARKOSCOPE account

An ARKOSCOPE account exists only if you signed in with Apple to use account-based features; free content needs no account. iPhone and Android accounts are separate.

ARKOSCOPE stores neither your name nor your email address: your account is identified by the pseudonymous identifier supplied by Apple. An email on its own therefore cannot identify your account.

On iPhone

In the app: More → Settings → Account → Delete account. A new Apple authentication is required, and the app tells you whether server deletion is complete or still pending.

What is deleted and what may be kept is described in the privacy notice.

On Android

ARKOSCOPE for Android is not yet available on Google Play; it is used only in internal testing.

The Android deletion service is not yet in operation: no Android account can be deleted today. This page will describe the procedure once the service is in operation.

Without the app

A procedure without the app is in preparation for Android accounts: you will confirm that the account is yours by signing in with Apple, using the same Apple Account as in the app, without reinstalling the app and without providing any new personal data. It is not yet in operation.

Subscriptions

Deleting your account does not cancel a subscription. Cancel it with the store that bills you: Apple subscriptions or Google Play subscriptions.

Never send

Never include a password, an Apple or Google code, a one-time code, a private key or financial information in a request.

Response time

ARKOSCOPE answers requests within the time limits set by the GDPR: one month from receipt, which may be extended by two further months where necessary; you are then informed within the first month.

Contact

Privacy and deletion requests: privacy@arkoscope.com. The operator of ARKOSCOPE is identified in the legal notice.