Assistance
Support
Clear answers about access, the Feed, subscriptions and application features.
Purchases and restoration
ARKOSCOPE VISION PRO subscriptions are offered and managed by Apple. Use Restore Purchases in the application if a valid subscription does not appear. Also check that the iPhone uses the same Apple Account as the purchase.
Premium access
Premium access depends exclusively on a verified StoreKit entitlement. A pending, expired or revoked purchase does not unlock Premium features.
Feed unavailable
ARKOSCOPE attempts to use the latest verified cache. If no usable cache exists, the application honestly displays demonstration data. It must never present a false LIVE state.
Offline use
The latest valid Feed may remain available offline for a limited time. Its timestamp stays visible so you can assess its freshness.
VISION BRIEF
VISION BRIEF is a written synthesis of verified changes, generated server-side and updated continuously. It is text only, available in the five supported languages, and never produces audio.
Contact application and Apple support
Write to support@arkoscope.com for the application, Apple purchases or restoration. Describe the screen, version and problem observed. Never send a password, sign-in code or financial information.